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FAQ about our new store

On 10.07.2024 we completely redesigned our store: The previous store was over 15 years old and simply no longer up to date. This affected not only the design, but especially the technology behind it: Many things only worked because we did a lot of manual work in the background. But everything is better now: we have not only changed the design, but also the entire store system.

However, some minor things are still not working 100%, but we will be fixing and adding to them over the next few months. We have written down all the details for you in this FAQ:

Can I continue using my old customer account?

Unfortunately not: We were unable to transfer your customer data to the new shop. You will need to create a new customer account. If you have questions about old orders, you can always get in touch with us!

Is there no wish list anymore?

Not at the moment, but we're working on making a wish list available again. However, you can still find your old wish list here. Please note: You'll need to log in with your account credentials from our old shop on this link.

Where can I manage my old Lootbox subscription?

In the long term, we want to migrate all Lootbox subscriptions to our new shop system, but this will take some time. Until then, you can find your subscription management here.

I still have an old Lootbox subscription. Where can I order or cancel an upgrade?

In the long term, we want to migrate all Lootbox subscriptions to our new shop system, but this will take some time. Until then, you can find your subscription management here, where you can also order or cancel an upgrade.

I participated in your partner program. What happens to it?

We've set up a new partner program, which you can find here. Unfortunately, we were unable to transfer the old accounts. We've also informed all partners about this via email.

Why can't you order by direct debit or cash on delivery anymore?

Both payment methods have unfortunately been increasingly misused by fraudsters in recent years. In addition to the effort required to identify these fraudsters in advance, this was also very costly for us. We have therefore decided not to offer these payment methods anymore.

If you don't have a credit card and don't want to use providers like Klarna or PayPal, you still have the option to pay in advance by prepayment or bank transfer.

Where are the customer photos?

Unfortunately, we haven't transferred them yet. We're working on it, but unfortunately we may not be able to display them anymore.

What features from the old shop are still missing?

Unfortunately, we haven't been able to transfer some things yet:

  • Product polls
  • Easter puzzle
  • Papercrafts

But don't worry: We're especially working on the Easter puzzle, of course — it will be ready by Easter 2025, promise!

What shop system does your shop run on?

Our shop now runs on Shopify.