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FAQ about our new store

On 10.07.2024 we completely redesigned our store: The previous store was over 15 years old and simply no longer up to date. This affected not only the design, but especially the technology behind it: Many things only worked because we did a lot of manual work in the background. But everything is better now: we have not only changed the design, but also the entire store system.

However, some minor things are still not working 100%, but we will be fixing and adding to them over the next few months. We have written down all the details for you in this FAQ:

Can I continue to use my old customer account?

Unfortunately no: We couldn't transfer your customer data to the new shop. So you need to create a new customer account. If you have questions about old orders, you can always contact us!

Is there no longer a wishlist?

Not at the moment, but we are working on making a wishlist available again. However, you can still find your old wishlist here. Please note: You must log in with your account details from our old shop on this link.

Where can I manage my old Lootbox subscription?

In the long term, we want to move all Lootbox subscriptions to our new shop system, but this will take some time. Until then, you can find your subscription management here.

I still have an old Lootbox subscription. Where can I order or cancel an upgrade?

In the long term, we want to move all loot box subscriptions to our new shop system, but that will take some time. Until then, you can find your subscription management here, where you can also order or cancel the upgrade.

I participated in your partner program. What about it?

We have set up a new partner program, which you can find here. Unfortunately, we could not transfer the old accounts. We have also informed all partners about this via email.

Why can't you order by direct debit or cash on delivery anymore?

Unfortunately, both payment methods have increasingly been used primarily by fraudsters in recent years. Besides the effort required to identify these fraudsters in advance, it was also very expensive for us. We have therefore decided not to offer these payment methods anymore.

If you don't have a credit card and don't want to use providers like Klarna or Paypal, you still have the option to pay in advance by prepayment or bank transfer.

Where are the customer photos?

Unfortunately, we have not yet transferred them. We are working on it, but it may be that we can no longer show them.

Which features from the old shop are still missing?

Unfortunately, we have not yet been able to transfer some things:

  • Product voting
  • Easter puzzles
  • Papercrafts

But don't worry: We are still working on the Easter puzzle, and it will be ready by Easter 2025, promised!

What shop system is your shop running on?

Our shop is now running on Shopify.